A streaming giant is asking all users to change their passwords immediately.
Twitter user Jeremi M Gosney posted a screenshot of an email he got from Plex, a popular American streaming media service.
“We discovered suspicious activity on one of our databases. We immediately began an investigation, and it does appear that a third-party was able to access a limited subset of data that included emails, usernames, and encrypted passwords,”
Following the incident, Plex is prompting all users to reset their passwords, “even though all account passwords that could have been accessed were hashed and secured in accordance with best practices.”
Plex said it didn’t store any credit card or other payment data on its servers, so that data was not affected by the incident.
The company hasn’t publicly disclosed a breach – there’s no information about the incident on its website and social media channels.
Upon receiving unsettling emails, many Plex users have tried to change their passwords but learned this couldn’t be done.
As the form for changing the password didn’t work as intended, leaving users hanging with a spinning icon and an “Internal Server Error” message at the end.
Some users have reported that all of their media went missing after successfully changing the password, if by chance, the form worked for them.